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FAQ

  • HOW DO I GET TO THE DRILL?

    Click here to find out how to reach us

  • WHERE SHOULD I PURCHASE MY GIG TICKETS FROM?

    You can purchase tickets directly through us using your Drill account, but most shows have tickets on sale via Gigantic or SEE tickets. We wouldn’t advise purchasing through secondary ticketing sites such as Viagogo or Stubhub.

  • MY TICKETS HAVEN'T ARRIVED YET!

    We don’t send tickets in the post, so if you’ve booked online, the tickets will be emailed to you. Please check your spam or junk folder, but if you can’t find them don’t worry, just get in touch with us and we will help you track them down.

    If you purchased directly from a third party:

    If the show is still months in advance this is normal and you don’t need to worry. If there are 5 or less days until the show please get in touch with your ticketing provider and let them know! They will either send out a new ticket or put you on a collections list at the venue for when the doors open on the night of the show.

  • WHAT SHOULD I DO IF MY TICKET IS DAMAGED / LOST OR STOLEN?

    If you booked directly through the venue, we can help – just send an email to boxoffice@lincolndrill.co.uk or call us on 01522 534160.

    If you booked via an external provider such as SEE, Gigantic or Ticketmaster, get in touch with them straight away and they should be able to help. The venue is not able to help with any tickets booked through a third party.

  • CAN I BUY A TICKET ON THE DOOR?

    Provided the show is not sold out, you’ll be able to buy tickets on the door from when doors open, until 15 minutes after the main act has gone on stage. The box office will be closed after this point.

  • HOW CAN I GET AN ESSENTIAL COMPANION TICKET?

    All carer tickets are available through the venue directly, even if you have already bought a ticket for yourself through a third party. Please get in touch with us via phone or email and we will be able to help.

  • DO YOU HAVE SEATING AVAILABLE?

    Most of our events are standing. For standing events we have a limited number of loose seats available for those with access needs. On request we can provide seating for accessibility purposes. Please get in touch with us in advance via phone or email, or you can find out more info here.

    Some events are seated; this will be stated on the event information or you will be able to choose a seat from the seating plan.

  • WHERE CAN I FIND MORE ACCESSIBILITY INFORMATION?

    For detailed information about accessibility, please see the dedicated page on our website, located here.

  • WOULD THERE BE ANY REASON I WOULDN'T GET LET IN?

    The venue and the security teams we work with reserve the right to refuse admission without a reason, so if you appear drunk or behave inappropriately in the queue, we might refuse you entry without a refund.

  • WHAT SAFETY PROCEDURES DO YOU HAVE IN PLACE?

    At The Drill we pride ourselves on creating a fun and safe environment for everyone who attends any of our gigs or club nights.

    We have well-trained staff in place for all nights, who will be happy to help with any concerns. If there’s anything you’re worried about then please don’t hesitate to come and talk to us and we’ll do our best to assist you.

    Our security teams will conduct bag searches on entry, please assist them by bringing only what is needed.

    For the safety of all customers and staff, we have CCTV in operation.

  • WHAT ARE THE AGE RESTRICTIONS FOR GIGS?

    Most of our events are 14+ with under 18s to be accompanied by an adult, however if a gig is 18+ this will be stated on the website listing or the ticket.

  • IS THERE A DRESS CODE?

    We don’t have a dress code but we encourage our customers to dress for a night out.

  • WHAT CAN/CAN'T I BRING INSIDE THE VENUE FOR A GIG?

    BAG POLICY

     

    The Drill only allows customers to bring in bags that are A4 size or smaller. People carrying bags larger than this may be refused entry. Upon entering the venue you agree to have your bag searched. If you require a larger bag for a medical or other reason please contact us at boxoffice@lincolndrill.co.uk.

     

    On gig days, the following items are prohibited:

     

    – Backpacks along with any bags larger than an A4 piece of paper

    – Alcohol bought outside the venue

    – Food ( excluding snacks)

    – Glass bottles, cans, flasks

    – Any drink receptacles except one 500ml plastic water bottle sealed or empty

    – Flags, banners and balloons

    – Laser pointers, glow sticks, flares, smoke grenades and aerosol cans.

    – Air horns, whistles or other noise making distractions

    – Sharp objects or any items that could be used as a weapon

    – Large cameras, go-pros, tripods, audio or video recording devices such as laptops, ipads and tablets

    – Chairs, portable furniture (inflatable or otherwise)

    – Animals (except service animals)

    – Sticks or poles including selfie sticks (excluding walking sticks and aids)

    – Unauthorised literature or promotional giveaways

    – Items which are or maybe illegal including, without limitations, weapons, fireworks, drugs and other controlled substances

    – Any items deemed unsafe or to have a potential impact on the enjoyment or viewing experience of others

  • DO YOU HAVE A CLOAKROOM?

    Yes! You can find the cloakroom at the Box Office during events. It costs £2.50 to check one item, or £4 to check two.

  • I LEFT MY COAT IN THE CLOAKROOM/LOST AN ITEM AT THE VENUE, WHAT SHOULD I DO?

    You can either call us on 01522 534160 or drop us an email on enquiries@lincolndrill.co.uk with a description of the item and someone will get back to you if we have your item. Please be aware we only keep lost items for 28 days and after that items get donated to charity.

  • WHAT ARE YOUR OPENING HOURS?

    Our office hours are Monday – Friday, 9am – 5pm.

    The box office is open Wednesday, Thursday and Friday, 10am – 4pm. This is when you can get hold of us on the phone, but you can always leave a voicemail and we’ll get back to you as soon as possible.

  • WHAT TIME SHOULD I ARRIVE FOR A GIG?

    On gig nights we are open on the times specified on your tickets. Set times may be shared on social media on the day of the gig, but you can get in touch with us if you have an questions.

  • WHEN IS THE CURFEW?

    For most concerts it’s either 10.30pm or 11pm.

  • WHAT IS THE CLOSEST CAR PARK?

    The closest car park is just behind the venue. The address is NCP Central, Lincoln, LN2 1EY.

  • HOW DO I HIRE THE VENUE?

    Drop us an email to enquiries@lincolndrill.co.uk and we will point you in the right direction.