- HOW DO I GET TO THE DRILL?
Click here to find out how to reach us
- I LEFT MY COAT IN THE CLOAKROOM/LOST AN ITEM AT THE VENUE, WHAT SHOULD I DO?
You can either call us on 01522 534160 or drop us an email on email@example.com with a description of the item and someone will get back to you if we have your item. Please be aware we only keep lost items for 28 days and after that items get donated to charity.
- WHAT SHOULD I DO IF MY TICKET IS DAMAGED / LOST OR STOLEN?
If you booked directly through the venue, we can help – just send an email to firstname.lastname@example.org or call us on 01522 534160.
If you booked via an external provider such as SEE, Gigantic or Ticketmaster, get in touch with them straight away and they should be able to help. The venue is not able to help with any tickets booked through a third party.
- CAN I BUY A TICKET ON THE DOOR?
Provided the show is not sold out, you’ll be able to buy tickets on the door from one hour before the main room doors open, until 15 minutes after the main act has gone on stage. The box office will be closed after this point.
- WHERE SHOULD I PURCHASE MY GIG TICKETS FROM?
You can purchase tickets directly through us using your Drill account, but most shows have tickets on sale via Gigantic or SEE tickets. We wouldn’t advise purchasing through secondary ticketing sites such as Viagogo or Stubhub.
- MY TICKETS HAVEN'T ARRIVED YET!
We don’t send tickets in the post, so if you’ve booked online, the tickets will be emailed to you. Please check your spam or junk folder, but if you can’t find them don’t worry, just get in touch with us and we will help you track them down.
If you purchased directly from a third party:
If the show is still months in advance this is normal and you don’t need to worry. If there are 5 or less days until the show please get in touch with your ticketing provider and let them know! They will either send out a new ticket or put you on a collections list at the venue for when the doors open on the night of the show.
- HOW CAN I GET AN ESSENTIAL COMPANION TICKET?
All carer tickets are available through the venue directly, even if you have already bought a ticket for yourself through a third party. Please get in touch with us via phone or email and we will be able to help.
- WOULD THERE BE ANY REASON I WOULDN'T GET LET IN?
The venue and the security teams we work with reserve the right to refuse admission without a reason, so if you appear drunk or behave inappropriately in the queue, we might refuse you entry without a refund.
- WHAT SAFETY PROCEDURES DO YOU HAVE IN PLACE?
At The Drill we pride ourselves on creating a fun and safe environment for everyone who attends any of our gigs or club nights.
We have well-trained staff in place for all nights, who will be happy to help with any concerns. If there’s anything you’re worried about then please don’t hesitate to come and talk to us and we’ll do our best to assist you.
Our security teams will conduct bag searches on entry, please assist them by bringing only what is needed.
For the safety of all customers and staff, we have CCTV in operation.
- WHEN IS THE CURFEW?
For most concerts it’s either 10.30pm or 11pm.
- HOW DO I HIRE THE VENUE?
Drop us an email to email@example.com and we will point you in the right direction.
- WHAT ARE THE AGE RESTRICTIONS FOR GIGS?
Most of our events are 14+ with under 18s to be accompanied by an adult, however if a gig is 18+ this will be stated on the website listing or the ticket.
- IS THERE A DRESS CODE?
We don’t have a dress code but we encourage our customers to dress for a night out.
- WHAT ARE YOUR OPENING HOURS?
Our office hours are Monday – Friday, 9am – 5pm.
The box office and café are open Wednesday, Thursday and Friday, 10am – 4pm. This is when you can get hold of us on the phone, but you can always leave a voicemail and we’ll get back to you as soon as possible.
On gig nights we are open on the times specified on your tickets.
- WHERE CAN I FIND MORE ACCESSIBILITY INFORMATION?
For detailed information about accessibility, please see the dedicated page on our website, located here.
- DO YOU HAVE SEATING AVAILABLE?
We have a limited number of loose seats available for those with access needs. On request we can provide seating for accessibility purposes. Please get in touch with us in advance via phone or email.
- WHAT IS THE CLOSEST CAR PARK?
The closest car park is just behind the venue. The address is NCP Central, Lincoln, LN2 1EY.