All FAQs (Helpie FAQ)

Yes! You can find the cloakroom at the Box Office during events. It costs £2.50 to check one item, or £4 to check two.

On gig nights we are open on the times specified on your tickets. Set times may be shared on social media on the day of the gig, but you can get in touch with us if you have an questions.

BAG POLICY

The Drill only allows customers to bring in bags that are A4 size or smaller. People carrying bags larger than this may be required to check it into the cloakroom for a fee of £2.50. Upon entering the venue you agree to have your bag searched. If you require a larger bag for a medical or other reason please contact us at boxoffice@lincolndrill.co.uk.

On gig days, the following items are prohibited:

– Backpacks along with any bags larger than an A4 piece of paper

– Alcohol bought outside the venue

– Food ( excluding snacks)

– Glass bottles, cans, flasks

– Any drink receptacles except one 500ml plastic water bottle sealed or empty

– Flags, banners and balloons

– Laser pointers, glow sticks, flares, smoke grenades and aerosol cans.

– Air horns, whistles or other noise making distractions

– Sharp objects or any items that could be used as a weapon

– Large cameras, go-pros, tripods, audio or video recording devices such as laptops, ipads and tablets

– Chairs, portable furniture (inflatable or otherwise)

– Animals (except service animals)

– Sticks or poles including selfie sticks (excluding walking sticks and aids)

– Unauthorised literature or promotional giveaways

– Items which are or maybe illegal including, without limitations, weapons, fireworks, drugs and other controlled substances

– Any items deemed unsafe or to have a potential impact on the enjoyment or viewing experience of others

The closest car park is just behind the venue. The address is NCP Central, Lincoln, LN2 1EY.

The venue and the security teams we work with reserve the right to refuse admission without a reason, so if you appear drunk or behave inappropriately in the queue, we might refuse you entry without a refund.

At The Drill we pride ourselves on creating a fun and safe environment for everyone who attends any of our gigs and events.

We have well-trained staff in place for all nights, who will be happy to help with any concerns. If there’s anything you’re worried about then please don’t hesitate to come and talk to us and we’ll do our best to assist you.

Our security teams will conduct bag searches on entry, please assist them by bringing only what is needed.

For the safety of all customers and staff, we have CCTV in operation.

For most concerts it’s either 10.30pm or 11pm.

Drop us an email to enquiries@lincolndrill.co.uk and we will point you in the right direction.

Most of our events are 14+ with under 18s to be accompanied by an adult, however if a gig is 18+ this will be stated on the website listing or the ticket.

We don’t have a dress code but we encourage our customers to dress for a night out.

Our office hours are Monday – Friday, 9am – 5pm.

The box office is open Wednesday, Thursday and Friday, 10am – 4pm. This is when you can get hold of us on the phone, but you can always leave a voicemail and we’ll get back to you as soon as possible.

For detailed information about accessibility, please see the dedicated page on our website, located here.

Most of our events are standing. For standing events we have a limited number of loose seats available for those with access needs. On request we can provide seating for accessibility purposes. Please get in touch with us in advance via phone or email, or you can find out more info here.

Some events are seated; this will be stated on the event information or you will be able to choose a seat from the seating plan.

You can either call us on 01522 534160 or drop us an email on enquiries@lincolndrill.co.uk with a description of the item and someone will get back to you if we have your item. Please be aware we only keep lost items for 28 days and after that items get donated to charity.

If you booked directly through the venue, we can help – just send an email to boxoffice@lincolndrill.co.uk or call us on 01522 534160.

If you booked via an external provider such as SEE or Ticketmaster, get in touch with them straight away and they should be able to help. The venue is not able to help with any tickets booked through a third party.

Provided the show is not sold out, you’ll be able to buy tickets on the door from when doors open, until 15 minutes after the main act has gone on stage. The box office will be closed after this point.

We are partnered with Gigantic tickets, so when you click on an event on our website you’ll be redirected to purchase tickets through them. Most shows have tickets on sale with other vendors too, such as Ticketweb or SEE tickets. We wouldn’t advise purchasing through secondary ticketing sites such as Viagogo or Stubhub. If you are looking for tickets for a sold out event, we’d recommend you try Twickets.

We are no longer able to reserve tickets, or take payments over the phone. Tickets bought online and at our box office counter are subject to the same booking and transaction fees.

We don’t send tickets in the post, so if you’ve booked online, the tickets will be emailed to you. Please check your spam or junk folder, but if you can’t find them don’t worry, just get in touch with us and we will help you track them down.

If you purchased directly from a third party:

If the show is still months in advance this is normal and you don’t need to worry. If there are 5 or less days until the show please get in touch with your ticketing provider and let them know! They will either send out a new ticket or put you on a collections list at the venue for when the doors open on the night of the show.

All carer tickets are available through the venue directly, even if you have already bought a ticket for yourself through a third party. Please get in touch with us via phone or email and we will be able to help.

Click here to find out how to reach us