FAQs

• CAN MY BAND PLAY THE DRILL OR SUPPORT A BAND?

  We welcome bands to submit their details to [email protected]. Please include as much information and links to your socials and music as possible.

• WHERE CAN I BOOK GIG TICKETS?

  We are partnered with Gigantic tickets, so when you click on an event on our website you’ll be redirected to purchase tickets through them. Most shows have tickets on sale with other vendors too, such as Ticketweb or SEE tickets. We wouldn’t advise purchasing through secondary ticketing sites such as Viagogo or Stubhub. If you are looking for tickets for a sold out event, we’d recommend you try Twickets.

  We are no longer able to reserve tickets, or take payments over the phone. Tickets bought online and at our box office counter are subject to the same booking and transaction fees.

• MY TICKETS HAVEN'T ARRIVED YET!

  We don’t send tickets in the post, so if you’ve booked online, the tickets will be emailed to you. Please check your spam or junk folder, but if you can’t find them don’t worry, just get in touch with us and we will help you track them down.

  If you purchased directly from a third party:

  If the show is still months in advance this is normal and you don’t need to worry. If there are 5 or less days until the show please get in touch with your ticketing provider and let them know! They will either send out a new ticket or put you on a collections list at the venue for when the doors open on the night of the show.

• CAN I BUY A TICKET ON THE DOOR?

  Provided the show is not sold out, you’ll be able to buy tickets on the door from when doors open until the end of the night.

• DO YOU HAVE SEATING AVAILABLE?

  Most of our events are standing. For standing events we have a limited number of loose seats available for those with access needs. On request we can provide seating for accessibility purposes. Please get in touch with us in advance via phone or email, or you can find out more info here.

  Some events are seated; this will be stated on the event information or you will be able to choose a seat from the seating plan.

  For standing events we have a limited number of loose seats available for those with access needs. – unfortunately we cannot guarantee an unobstructed view of the stage

• DO YOU SELL GIFT VOUCHERS?

  Yes! You can purchase gift vouchers via the Gigantic website here.

• WOULD THERE BE ANY REASON I WOULDN'T GET LET IN?

  The venue and the security teams we work with reserve the right to refuse admission, please act respectfully and how you would expect to be treated.

• WHAT ARE THE AGE RESTRICTIONS FOR GIGS?

  Most of our events are 14+ with under 16s to be accompanied by an adult.

• DO YOU HAVE A CLOAKROOM?

  Yes! You can find the cloakroom at the Box Office during events.

• I LOST AN ITEM AT THE VENUE, WHAT SHOULD I DO?

  You can drop us an email on [email protected] with a description of the item and someone will get back to you if we have your item.

• WHAT ARE YOUR OPENING HOURS?

  Our office hours are Monday – Friday, 10am – 2pm.

• WHAT TIME SHOULD I ARRIVE FOR A GIG?

  On gig nights we are open on the times specified on your tickets. Set times will be shared via our Facebook group prior to events.

• WHAT IS THE CLOSEST CAR PARK?

  The closest car park is on Free School Lane next to the venue. Other car parks within 5 minutes' walk include Lincoln Central Car Park (LN5 7HW) and St Rumbold's St, Lincoln (LN2 5AP).

• HOW DO I HIRE THE VENUE?

  Drop us an email to [email protected] and we will point you in the right direction.

• DO YOU ACCEPT CASH?

  No, we are a completely cashless venue for both tickets and for our bars.