PROCESS

The box office will email or call you to provide you with the cancellation/postponement options for the event(s) that you’ve booked.

We realise customers require information on refunds etc and we’re working as quickly as possible, but we would respectfully ask you to please wait for an email, letter or phone call from us rather than calling the box office at this time. We’re dealing with events in chronological order, and we’re a small team so your patience is very much appreciated.

Cancelled events

We’ll offer you the chance to:

  • Refund to credit for future events at the Drill.
  • Full refund.

*Please note: once your selection has been made it cannot be reversed. 

Postponed events

If an event is postponed we’ll advise customers of the new date once confirmed, and to retain their original tickets. If the new date is inconvenient, customers will be offered the refund options above.

*Please note: once you’ve notified us of your decision to keep your tickets for the new date or to obtain a credit or take a refund, this cannot be reversed. Once the deadline has passed, tickets will be retained for the new date.

 

Merchandise from our shop

We offer free returns within 30 days of purchase. You can return your product for a different product, or a refund to the original payment method.

Resales

If you or someone in your party can no longer attend an event we can sometimes offer to try to resell your ticket(s).  We can only offer to do this if the event has sold out, and please note, there is no guarantee of resale.  We will need you to follow the steps below:

  • Contact us to confirm that we can take your tickets for resale
  • Return the tickets to us before the date of the event if possible

Please note: If we are able to resell your tickets, the money will ONLY be returned to you via the original payment method used to make the booking, after the resale has taken place. We will then contact you as soon as practicable to confirm the resale.

Terms and Conditions:

  • We can only resell tickets that have been booked directly via The Drill.
  • Returns will only be offered for sale once all other tickets have been sold for that event.
  • The resale of tickets is final and once sold cannot be retracted.
  • Returns will only be sold via the box office and are not available online.
  • No agent or third-party bookings will be resold/refunded by The Drill.
  • You must be the cardholder.
  • ONLY Credit/Debit card or cash bookings can be re-sold. No cheque, gift voucher or split payment bookings will be accepted.
  • Cash resales must be collected from the box office during our opening hours.
  • You will only be contacted if the tickets are resold.
  • There is NO GUARANTEE that any tickets put up for resale will be sold.
  • In exceptional circumstances The Drill reserves the right to move patrons into unoccupied seats.

We hope this information helps but if you have any further questions please don’t hesitate to contact us.